A clean, smooth website that clearly communicates the brand, showcases the food making ordering and enquiries feel simple and compelling.
Every missed call gets a reply in seconds. Every quote gets chased until they book or say no.
The customer had water coming through a ceiling and needed someone that afternoon so they carried on down the list.
You send one out, hear nothing back and assume they went elsewhere. Often they just got busy and never replied and nobody chased them.
10 missed calls, 8 quotes you never follow up. If 2 of those calls and 1 of the quotes turned into work, put your average job value against it.
Three things happen from the second someone tries to reach you.
Missed calls, website forms, WhatsApp, Facebook. One list.
Miss a call and they get a text from your number telling them when you’ll ring back.
Quotes get chased on your schedule. It stops the moment they book or say no.
Anything urgent gets pushed to the top of the pile so you know what's worth stepping off a job for and what can wait until you're in the van.
3 things come up all the time so here they are up front.
Messages go out in your words, from your number. When someone replies, they're talking to you.
Everything arrives on your phone the way it does now.
If yours is fine, leave it alone. This sits behind whatever you already use.
I’m Manny. I build these systems from home and I work with a small number of firms at a time.
I spent two years building websites for small businesses before narrowing down to this one problem.Â
“I love making the complex simple.”
Founder
A short call first. Fifteen minutes. I’ll ask how enquiries reach you now and where they tend to go cold.
If it looks like you’re losing work, the next step is a paid check.
1. I go through your phone, your website and your quote follow-up the way a customer would.
2. You’ll get a written list of where enquiries are getting lost and what each one is likely costing you.
3. You can take the list and decide to fix it by yourself if you’d rather.
If you’d like me to build the system instead, we agree a fixed price before anything starts.
The ones that come up before anyone commits to anything.
No. This works with whatever you’ve got, including nothing.
They get an answer straight away and the conversation stays warm until you can pick it up. You’re not expected to reply mid-job.
Only if you want it to. You set the hours, and out-of-hours enquiries get held or acknowledged, your call.
It depends on how many ways enquiries reach you.
There’s a small paid first step so you’re not committing blind and any build after that is a fixed price agreed before work starts. Payment plans are also available.
A week or two in most cases. Nothing changes for your customers until you’ve seen it and you’re happy.
Then the first step tells you that for a small fee and you’ve lost an afternoon rather than three grand. I’d rather tell you it’s not worth doing than build something you don’t need.
Quickest way is to call me. If I’m busy, I’ll get back to you the same day.
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